Effective Date: January 1, 2026
Last Updated: June 10, 2026
Senior One Source is committed to ensuring digital accessibility for all visitors, including individuals with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards to ensure our senior living advisory resources are open and available to all families.
1. OUR COMMITMENT AND STANDARDS
To help make our website a positive and accessible place for everyone, we look to the Web Content Accessibility Guidelines (WCAG) 2.1 as our guiding framework. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
We aim for our website content to conform to Level AA of the WCAG 2.1 standards. Conformance with these guidelines helps make the web more user-friendly for all people.
2. ACCESSIBILITY FEATURES ON OUR PLATFORM
To ensure a seamless user experience, we actively work to integrate features such as:
- Alternative Text: Providing descriptive
alttext for images to ensure screen-reader users understand visual content. - Keyboard Navigation: Designing site layout and interactive form fields so they can be fully navigated using a keyboard alone.
- Color Contrast: Choosing text, background, and button combinations that meet or exceed minimum contrast ratios for those with low vision or color blindness.
- Consistent Structure: Utilizing clear heading hierarchies (
H1,H2,H3) and clean form labels so assistive technologies can easily parse our content.
3. ONGOING EFFORTS AND LIMITATIONS
While Senior One Source strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website simultaneously.
For example, our website utilizes certain third-party plugins or embedded scripts (such as Google Maps for facility locations or external video players) to enhance the user experience. Because we do not control these third-party technologies directly, they may not always perfectly conform to WCAG standards. We regularly monitor these tools and advocate for accessibility improvements from our third-party vendors.
4. ACCESSIBILITY ASSISTANCE AND FEEDBACK
We welcome your feedback on the accessibility of the Senior One Source website. If you encounter any accessibility barriers, find any part of our site difficult to use, or require an alternate format for our senior living advisory information, please let us know.
We aim to respond to accessibility inquiries and feedback within two business days to provide the accommodations you need.
You can contact us through any of the following methods:
- Email: info@senioronesource.net
- Phone: 503-420-9011
- Online Form: You may also use the main contact form on our website to report an issue, indicating that your request is regarding web accessibility.
5. FORMAL COMPLAINTS
If you feel we have not successfully addressed your accessibility concern, you have the right to escalate your request. Please contact our management team directly via our primary phone or email lines, and we will work with you to manually process your senior care needs evaluation over the phone or via standard mail.